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After completing this series, participants will be able to:
- Recognize the diversity of thinking and work style preferences across their team and understand how these preferences help shape workplace expectations and behaviors
- Co-develop supportive working agreements for their collaborative teams
- Build skills in listening for understanding and engaging with empathy and curiosity
- Recognize common modes for handling conflict and which situations they are suited to
- Increase awareness of one’s own emotions, assumptions, and habitual reactions in challenging conversations
- Practice separating people from the problem, reducing defensiveness and personalization when navigating conflict
- Learn techniques for listening actively and seeking common ground amid real differences
Citing These Materials
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Course Structure
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Course Scheduling
| Oct. 1, 2026 |
1. Understanding Your Team: Thinking and Working Styles, Working Agreements |
Carrie Kappel |
| Nov. 5, 2026 |
2. Clear Communication, Courageous Conversations |
Carrie Kappel |
| Dec. 3, 2026 |
3. Planning for and Navigating Conflict |
Carrie Kappel |
Course Policies
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